Goal Digger Episode 025 - Setting Expectations with Clients

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GOAL DIGGER

Goal Digger Episode 025: How to Set Expectations with Clients with Jenna Kutcher

Jenna Kutcher 

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Today I am sharing how to set clear expectations with your clients, from the very first time they hear your name through final delivery of your products or services. If you’ve ever had an unhappy client, chances are you failed at setting expectations. So what do you say? Let’s change that…

SHOW NOTES

“Lets be honest, it’s our job to educate our clients” (0:28)

“Setting that sort of expectation has been life-giving because I am not checking my email at all hours of the night. I’m not running down to my laptop to respond to that late night email because the second that you start doing that, that expectation is built.” (5:57)

“Communication is such an incredible way to set the expectations from the get go and also to just set the boundaries” (9:53)

“Legal stuff scares us, but the dreaded or anticipated contract is an incredible way to set expectations.” (10:25)

“One of the biggest mistakes I see people making is, over-promising and under- delivering” (26:16)

LINKS:

007: How to Hire the Right Virtual Assistant with Caitlyn Jeffery

What do you think? Do you need to elevate your client experience by setting clear expectations from the beginning? Comment below if you’re with me!

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  1. […] recently heard an episode of the Goal Digger podcast by Jenna Kutcher on this very topic, and one amazing recommendation she had was to set up text shortcuts on your […]

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